APPHIVE, INC. (hereinafter APPHIVE) provides this Privacy Notice to inform you that we are responsible for the collected personal data and the privacy rights of people who use APPHIVE services, based on the principles of legality, consent, information, quality, purpose, loyalty, proportionality and responsibility.
AVAILABLE MEANS OF COMMUNICATION
APPHIVE has appointed a person in charge of the protection of personal data, who has to comply with said protection and enforce it within the organization.
If you have any questions or concerns about our privacy practices regarding your personal information, you may contact our Data Protection Officer by sending an e-mail to [email protected] or by writing to: 651 N. Broad Street, Suite 206, Middletown, DE 19709, USA
Your personal data will be used for the following purposes:
b) To keep you informed about new products and services, upcoming events, offers, promotions and other information that we believe will be of interest to you;
c) To request that you participate in surveys or to request comments about our products and services;
d) To set up and maintain your account, and to do everything necessary to provide our services.
e) To monitor and prevent problems, and to improve our products and services;
f) To provide support and customer service.
g) To detect and prevent fraudulent transactions and other illegal activities, report spam and protect the rights and interests of APPHIVE, its third-party users and the public;
h) To update, expand and analyze our records, identify new customers and provide products and services that may be of interest to you;
i) To issue invoices.
APPHIVE, for the purposes indicated in this Privacy Notice, can collect your personal data in different ways: when you provide them to us directly, when you visit our website and when we obtain information through other sources allowed by law.
A. Information you provide.
i. Account registration: when an account is registered to access one or more of our services, we request information such as your name, contact number, e-mail address, company name and country to complete the account registration process. You will also be asked to choose an individual username and password to access the created account.
ii. Payment process: when you buy a service we ask for your name, contact information and credit card, debit card, pay pal information or other payment account information. When you send your card information, we store the name and address of the cardholder, the expiration date, the last four digits of the credit or debit card number, and the card’s security code, usually the 3 digits found at the back of the card. We do not store the full credit card number. For a faster processing of future payments, if you have given us your approval, we may store your credit card information or other payment information in an encrypted format on the secure servers of our Service Providers.
iii. Conversations: We may record, analyze and use your conversations with APPHIVE, including e-mail, telephone and chat conversations with our sales and customer service professionals.
B. Information authomatically collected by APPHIVE.
i. Information on browsers, devices and servers: when you visit our websites, we collect information that browsers, mobile devices and servers make available, such as the Internet protocol address, browser type, language preference, time zone, URL, date and time of access, operating system, manufacturer of mobile devices and mobile network information. We include said information in our log files to understand more about the visitors of our websites.
iii. Information on application records: We collect information about the use of our products, services and mobile applications from application records and internal analysis tools. This information includes: name of the project, multimedia files (logos, images, videos), content, user data, database and information related to the user’s activity on the platform, as well as the information generated to offer a good user experience.
iv. Information through forums or frequently asked questions: any information provided by the user in those areas can be read, compiled and used by other people who access them. In any case, we recommend that you do not publish any information (or use any publication system to publish the information) that you do not want to be made public on these platforms.
v. Information from location. When you add geolocation features to your app this information can be stored in our servers to allow to test the app functionality, and you are always free to delete, edit or change it.
APPHIVE does not transfer data without your consent, it will only be transferred in the following cases:
i. APPHIVE and/or its affiliates and/or suppliers (hereinafter referred to as Suppliers) may provide services and technical support to our services and users, therefore, access to your data may be provided for the provision of said services so they can (i) identify, analyze and solve errors, (ii) manually verify the e-mails reported as spam, or (iii) manually verify the images. APPHIVE will ensure that access to the data is restricted to specific persons authorized by APPHIVE. Suppliers may have access to shared data for topics related only to technical assistance or to import data to our products or services. The Suppliers will be informed about the policies in this Privacy Notice and will commit to guarantee the privacy policies on the data to which they have access.
ii. Some of our products or services allow you to collaborate with other users or third parties. Starting a collaboration can allow other collaborators to see some or all of your profile information.
iii. APPHIVE may disclose personal information and data to a third party if there is a possibility that such disclosure is necessary to prevent fraud, investigate any suspicious illegal activity, enforce our agreements or policies, or protect the safety of our users.
iv. APPHIVE may disclose personal information and personal data when required by a competent judicial authority.
APPHIVE will save your account data as long as you choose to use the APPHIVE Services. Once you cancel your user account, your data will eventually be removed from the active database on the next cleanup by APPHIVE, which is carried out every 6 months. The data deleted from the active database will be removed from the backup copies after 3 months.
Any competent authority may require APPHIVE, and the latter will be bound to abide by said instruction, to preserve or disclose your personal information and data in order to comply with any legal requirement, regulation, legal process or applicable governmental request, or even by issues of national security.
Our products and services are not intended for people under 18 years old. APPHIVE does not collect personal information from children under the age of 18 years. If APPHIVE perceives that a child under the age of 18 has provided us with personal information, we will take steps to eliminate that information. If you believe that a child under the age of 18 has provided us with personal information, write to [email protected] with the details and APPHIVE will take the necessary steps to eliminate the information we have about the child.
APPHIVE, for the management of personal data security, implements administrative, technical and physical security measures necessary to prevent unauthorized access, use, modification, disclosure or destruction of the collected information. If you have any questions regarding the security of your data, you can contact [email protected].
Each time the user provides data to APPHIVE such as passwords, credit card numbers, personal data, etc., APPHIVE will take reasonable measures to protect said information and establish a secure connection on our Website. APPHIVE employs standard technology known as Secure-Socket-Layer (SLL) to protect the transmission of payment information on the website. You can see it in the address bar in your browser window. When you access a Website protected by SSL, the first characters of the address will change from “http” to “https”.
You have the right to access your personal data in our possession and know the details of their treatment, as well as to correct them if they are inaccurate, incorrect, incomplete or outdated; you also have the right to cancel them if you consider that they are not required for any of the purposes indicated in this Privacy Notice or if they are being used for non-consensual purposes or if you have terminated the contractual or service relationship or oppose the processing thereof for specific purposes:
Access right: the right to access (and obtain a copy of, if necessary) the categories of personal information we have about you, including the source of information, the purpose and period of processing, and the persons to whom the information refers.
Rectification right: right to update the information we have about you or to correct any inaccuracy. Depending on the purpose for which we use your information, you may give us instructions to add supplementary information about you in our database.
Cancellation right: You have the right to request that we delete your personal information under certain circumstances, such as when it is no longer necessary for the purpose for which it was originally collected.
Processing restriction right: the right to request that the use of your information be restricted under certain circumstances.
Opposition right: right to object to the use of your information under certain circumstances, such as the use of your personal information for direct marketing.
You can stop receiving messages by e-mail or by other means by following the steps below:
Send an e-mail to the Personal Data Protection Officer at the e-mail address: [email protected], informing of your desire to stop receiving messages by the means you request.
The Personal Data Protection Officer will reply to the sender’s e-mail address within a period not exceeding 15 (fifteen) business days.
Immediately after receiving the response from the Personal Data Protection Officer, you will stop receiving messages by the means you requested.
To exercise your rights of access, rectification, cancellation and opposition, you must submit a written request in the address located in 651 N. Broad Street, Suite 206,
Middletown, DE 19709, USA directly with our Personal Data Protection Officer or, through our e-mail address: [[email protected]] in a Word document, (.doc format). The request must contain the following requirements:
Your name, address or communication means to reply to your request.
Your official identification or documents that prove your identity, or where appropriate, the legal representation of the owner.
The clear and precise description of the personal data regarding which you seek to exercise any of the rights.
Any other element or document that facilitates the location of your personal data.
In case of requesting access to personal data, you must also indicate, in addition to the aforementioned requirements, a clear and precise description of the personal data to which you wish to have access.
If you request the rectification of personal data, you must also indicate the clear and precise explanation of the personal data that you wish to have rectified, as well as any document that justifies said rectification.
In case of requesting the cancellation of personal data, in addition to the aforementioned, you must specify the data that should be canceled and, if possible, the purpose for which your personal data are processed.
In case of an opposition request to the processing of your personal data, you must indicate in addition to the aforementioned, the reasons why you object to the handling.
We reserve the right to make modifications or updates to this Privacy Notice at any time, to reflect new legislations, internal policies or new requirements for the provision or offering of our services.
These modifications will be available through the following means:
On our website: www.apphive.io
We will send them to the last e-mail address you provided.
If you believe that your right to protection of personal data has been infringed by any conduct of our employees or by our actions or responses or presume that in the handling of your personal data there is a violation, you have the right to file a complaint with the corresponding supervisory authority, which will depend on the competent authority in each country.
APPHIVE, in its mobile application, can request special background geolocation access permissions even when the application is not in use, in order to demonstrate the use of this functionality at the time of application creation. This data is stored on https://editor.apphive.io and can be deleted by the user themselves by accessing the website.
The data is used exclusively for testing purposes within the application and may include the user’s latitude and longitude, even when the application is in the background and not in use, and will be strictly stored for testing within the application.